Troubleshooting Connection Issues in Remote Desktop Services: Resolving the “Your Remote Desktop Services Session Has Ended” Error
Remote Desktop Services (RDS) enables users to remotely access and control another computer, facilitating tasks such as technical support, remote work, and accessing files and applications from a different location. However, users may encounter the “Your Remote Desktop Services session has ended” error, hindering their remote access capabilities. This article delves into the potential causes and provides practical solutions to resolve this issue.
Potential Causes of the Error
- Automatic Login: Configuring automatic login can lead to connection issues in RDS.
- Windows Update: Installing certain Windows updates may introduce compatibility issues, resulting in the RDS error.
- WDDM Graphics Driver: Incompatibility with the WDDM graphics driver can cause connection problems.
- Network Connection Profile: An incorrect network connection profile, such as setting it to “Public” instead of “Private,” can disrupt RDS connections.
- Remote Session Conflict: Multiple users attempting to connect to the same remote computer simultaneously can lead to session conflicts.
- Group Policy Settings: Incorrect Group Policy settings on the server machine can restrict RDS connections.
Solutions to Resolve the Error
- Disable Automatic Login: Disable automatic login by modifying the registry key “ForceAutoLogon” to “0.”
- Uninstall Recent Windows Update: If the error started after a recent Windows update, uninstall the update or perform a system restore.
- Disable WDDM Graphics Driver: Disable the WDDM graphics driver through the Local Group Policy Editor.
- Change Network Profile: Modify the network profile from “Public” to “Private.”
- Modify Group Policy on the Server Machine: Disable the “Restrict Remote Desktop Services users to a single Remote Desktop Services session” setting.
Additional Troubleshooting Tips
- Disable UDP (User Datagram Protocol): Disabling UDP on the client machine can resolve the error.
- Restart the Computer: Restarting the computer can often resolve temporary connection issues.
- Check Network Connectivity: Ensure that the network connection is stable and that there are no connectivity issues.
- Update Network Drivers: Update the network drivers to ensure compatibility with the latest operating system and network hardware.
- Contact IT Support: If the issue persists despite trying the above solutions, contact IT support for further assistance.
Conclusion
The “Your Remote Desktop Services session has ended” error can be caused by various factors, including automatic login, Windows updates, driver compatibility issues, network profile settings, remote session conflicts, and Group Policy settings. By implementing the solutions outlined in this article, users can troubleshoot and resolve the error, restoring their ability to access and control remote computers through Remote Desktop Services.
FAQ
What causes the “Your Remote Desktop Services session has ended” error?
The error can be caused by various factors, including automatic login, recent Windows updates, incompatibility with the WDDM graphics driver, incorrect network connection profile, remote session conflicts, and incorrect Group Policy settings on the server machine.
How can I disable automatic login?
To disable automatic login, modify the registry key “ForceAutoLogon” to “0.”
What should I do if the error started after a recent Windows update?
If the error started after a recent Windows update, uninstall the update or perform a system restore.
How can I disable the WDDM graphics driver?
Disable the WDDM graphics driver through the Local Group Policy Editor by setting the “Use WDDM graphics display driver for Remote Desktop Connections” setting to “Disabled.”
What other troubleshooting tips can I try?
Additional troubleshooting tips include disabling UDP on the client machine, restarting the computer, checking network connectivity, updating network drivers, and contacting IT support if the issue persists.