Troubleshooting Amazon Music Playback Error Exception 180

Troubleshooting Amazon Music Playback Error Exception 180

Amazon Music is a popular streaming service that offers a vast library of music, podcasts, and other audio content. However, users may occasionally encounter playback errors, such as Exception 180. This error can manifest in various ways, including:

• Inability to play songs
• Interruptions during playback
• Audio distortion or skipping

Potential Causes of Exception 180

Several factors can contribute to Exception 180:

• Connectivity Issues: Poor internet connection or unstable Wi-Fi signals can disrupt streaming.
• Outdated App: Using an older version of the Amazon Music app may lead to compatibility problems.
• Corrupted Cache: Accumulated temporary data in the app’s cache can cause errors.
• Device Incompatibility: Certain devices may not be fully compatible with the Amazon Music app.
• Server-Side Issues: Occasional outages or maintenance on Amazon’s servers can also cause playback errors.

Troubleshooting Steps

To resolve Exception 180, users can follow these steps:

1. Check Internet Connection: Ensure a stable internet connection by testing other online services or running a speed test.
2. Update Amazon Music App: Visit the respective app store (e.g., Google Play Store, Apple App Store) and install any available updates for the Amazon Music app.

3. Clear App Cache

   • For Android: Open the Amazon Music app, tap the context menu icon, select “Settings,” and then tap “Clear Cache.”
   • For iOS: Navigate to “Settings” > “General” > “iPhone Storage” > “Amazon Music,” and tap “Offload App.” Reinstall the app to clear the cache.
   • For Windows: Navigate to “%userprofile%\AppData\Local\Amazon Music\Data” and delete the “APP Cache” folder.
4. Restart Device: Power off the device completely and then turn it back on. This can resolve temporary glitches that may be causing the error.
5. Reinstall Amazon Music App: If the issue persists, uninstall the Amazon Music app and reinstall it from the app store. This will replace any corrupted files or settings.
6. Contact Amazon Support: If the error persists despite trying the above steps, contact Amazon’s customer support for further assistance.

Conclusion

By following these troubleshooting steps, users can resolve Exception 180 and enjoy uninterrupted playback of their favorite music and audio content on Amazon Music.

FAQ

What causes Amazon Music Playback Error Exception 180?

Exception 180 can be caused by various factors, including poor internet connection, outdated Amazon Music app, corrupted app cache, device incompatibility, and server-side issues.

How can I fix Exception 180 on Android?

To fix Exception 180 on Android, try clearing the Amazon Music app cache by going to “Settings” > “Apps” > “Amazon Music” > “Storage” > “Clear Cache.” If that doesn’t work, try reinstalling the app.

How can I fix Exception 180 on iOS?

To fix Exception 180 on iOS, try offloading the Amazon Music app by going to “Settings” > “General” > “iPhone Storage” > “Amazon Music” > “Offload App.” Then, reinstall the app from the App Store.

How can I fix Exception 180 on Windows?

To fix Exception 180 on Windows, navigate to “%userprofile%\AppData\Local\Amazon Music\Data” and delete the “APP Cache” folder. If the issue persists, try reinstalling the Amazon Music app.

What should I do if I’ve tried all the troubleshooting steps and Exception 180 still occurs?

If you’ve tried all the troubleshooting steps and Exception 180 still occurs, contact Amazon’s customer support for further assistance. They may be able to identify and resolve the underlying cause of the error.