The Remote Procedure Call was Canceled: Understanding and Resolving Error Code 0x80010002

The Remote Procedure Call was Canceled: Understanding and Resolving Error Code 0x80010002

When attempting to open certain programs or applications on a Windows client or server computer, users may encounter the error message “Call was canceled by the message filter” accompanied by the error code 0x80010002. This error can also arise when executing legacy applications. This comprehensive guide presents a range of effective solutions to address this issue.

Potential Causes and Solutions

1. Verifying the Remote Procedure Call (RPC) Service

The RPC service, essential for COM and DCOM servers, can cause issues if it is stopped or disabled. To resolve this, ensure that the RPC service is started and set to automatic startup using the command prompt.

2. Restarting the Windows Management Instrumentation (WMI) Service

The WMI service provides a crucial interface for accessing management information. If this service is stopped or disabled, it can lead to software malfunctions. Restarting the WMI service using the command prompt can rectify this issue.

3. Executing WBEMTEST

WBEMTEST is a valuable tool for testing WMI connectivity. If the WMI service fails to restart, running WBEMTEST locally can help diagnose the problem.

4. Re-registering DLLs, Recompiling .mofs, and Re-registering WMI Service and Provider

This solution involves re-registering DLLs, recompiling .mofs in the wbem folder, and re-registering the WMI service and provider. A batch file can be created and executed to automate this process.

5. Repairing/Rebuilding Windows Management Instrumentation

Repairing or rebuilding WMI can resolve issues with the WMI repository. A batch file can be created and executed to perform this task.

6. Temporarily Disabling or Uninstalling Antivirus Software

Antivirus software or firewalls can sometimes interfere with WMI/DCOM configurations. Temporarily disabling or uninstalling antivirus software can help identify if this is the cause of the issue.

7. Troubleshooting RPC Errors Using PortQry

PortQry provides insights into RPC functioning. Using PortQry commands can help determine if connections can be established on the client or server computer.

8. Converting Windows Service Component Monitors from WMI to RPC

This solution is specifically relevant for SolarWinds users encountering the error in the web console. Converting Windows service component monitors from WMI to RPC can resolve the issue.

Conclusion

This comprehensive guide provides a range of solutions to address the “Call was canceled by the message filter” error with error code 0x80010002. By following these steps, users can effectively troubleshoot and resolve this issue, ensuring the smooth functioning of their Windows systems and applications.

FAQ

What is the “Call was canceled by the message filter” error?

The “Call was canceled by the message filter” error, accompanied by the error code 0x80010002, occurs when attempting to open certain programs or applications on a Windows computer. It can also arise when executing legacy applications.

What causes this error?

This error can be caused by various factors, including issues with the Remote Procedure Call (RPC) service, the Windows Management Instrumentation (WMI) service, antivirus software interference, or problems with WMI/DCOM configurations.

How can I resolve this error?

There are several potential solutions to resolve this error, such as verifying the RPC service, restarting the WMI service, running WBEMTEST, re-registering DLLs and the WMI service, repairing or rebuilding WMI, temporarily disabling antivirus software, troubleshooting RPC errors using PortQry, or converting Windows service component monitors from WMI to RPC (for SolarWinds users).

What is the purpose of the RPC service?

The RPC service is crucial for COM and DCOM servers, enabling object activations, exporter resolutions, and distributed garbage collection.

What is the function of the WMI service?

The WMI service provides a standardized interface and object model for accessing management information about operating systems, devices, applications, and services.

When should I consider temporarily disabling antivirus software?

If the error persists after trying other solutions, temporarily disabling antivirus software can help determine if it is interfering with WMI/DCOM configurations.

What is the benefit of using PortQry?

PortQry offers valuable insights into RPC functioning, allowing users to determine if connections can be established on the client or server computer.