Server Error Code 801c03ed: A Comprehensive Guide for Azure AD Join

Azure AD Join is a process that allows Windows devices to join an Azure Active Directory (AAD) tenant. This process enables users to access cloud resources, such as Office 365 and Microsoft Intune, using their AAD credentials. However, users may encounter Server Error Code 801c03ed during Azure AD Join, preventing them from successfully joining their devices. This article provides a comprehensive guide to understanding and resolving this error code.

Understanding Server Error Code 801c03ed

Server Error Code 801c03ed is an Azure Autopilot error that occurs when the user account attempting to join the device does not have the necessary permissions to do so. The error message typically includes the following information:

Something went wrong.
Confirm that you are using the correct sign-in information and that your organization uses this feature. You can try to do this again or contact your system administrator with the error code 801c03ed.
Additional problem information:
- Server error code: 801c03ed
- Server message: Administrator policy does not allow user

Causes of Server Error Code 801c03ed

The most common causes of Server Error Code 801c03ed include:

The user account is not allowed to join devices to Azure AD.
The Azure AD device object is disabled.
The Autopilot hash for the device has been deleted.

Resolving Server Error Code 801c03ed

To resolve Server Error Code 801c03ed, follow these steps:

Verify User Permissions: Ensure that the user account attempting to join the device has the necessary permissions to do so. An administrator can grant these permissions by navigating to Azure Active Directory > Devices > Device Settings and setting “Users may join devices to Azure AD” to “All” or selecting specific users.
Enable Azure AD Device Object: If the Azure AD device object is disabled, it must be enabled. An administrator can do this by navigating to Intune Settings > Devices > Enroll devices > Devices, selecting the affected device, and clicking “Enable.”
Reimport Autopilot Hash: If the Autopilot hash for the device has been deleted, it must be reimported. An administrator can do this by logging into the Intune admin center, navigating to Devices > Windows > Windows enrollment > Devices, selecting the affected device, clicking “Delete,” and then reimporting the hash.

Conclusion

Server Error Code 801c03ed can be a frustrating issue for users attempting to join their devices to Azure AD. However, by understanding the causes of this error and following the steps outlined in this guide, administrators can quickly resolve the issue and ensure a successful Azure AD Join process.

FAQ

What is Server Error Code 801c03ed?

Server Error Code 801c03ed is an Azure Autopilot error that occurs when the user account attempting to join the device does not have the necessary permissions to do so.

What are the common causes of Server Error Code 801c03ed?

The most common causes of Server Error Code 801c03ed include:
– The user account is not allowed to join devices to Azure AD.
– The Azure AD device object is disabled.
– The Autopilot hash for the device has been deleted.

How can I resolve Server Error Code 801c03ed?

To resolve Server Error Code 801c03ed, follow these steps:

Verify User Permissions

Enable Azure AD Device Object

Reimport Autopilot Hash

What should I do if I have tried all the troubleshooting steps but am still getting Server Error Code 801c03ed?

If you have tried all the troubleshooting steps but are still getting Server Error Code 801c03ed, you should contact Microsoft support for further assistance.